Privacy Policy

BroTan is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.

Information We Collect

When you use our website, we may collect:

Name
Email address
Phone number
Billing and delivery address
Order information
Payment details (processed securely by third-party payment providers)
IP address
Browser and device information
Website usage data through cookies and analytics tools

How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver products to you
Communicate regarding your order
Respond to customer enquiries
Improve our website and services
Send marketing emails (only if you have opted in)
Prevent fraud and maintain website security

Payment Information

All payments are processed securely through trusted payment providers such as Shopify Payments, Stripe, PayPal, or other approved payment processors.

We do not store your full payment card details on our servers.

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you updates about products, promotions, and offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

Cookies

Our website uses cookies to:

Improve website performance
Remember user preferences
Analyse website traffic
Support advertising and marketing activities

You can control cookie settings through your browser.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties including:

Delivery providers
Payment processors
Shopify platform services
Website analytics providers
Marketing service providers

These providers only receive information necessary to perform their services.

Data Retention

We retain personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to marketing communications
Request a copy of your data

To exercise any of these rights, please contact us.

Security

We take reasonable steps to protect your personal information using secure systems, encryption technologies, and industry-standard security practices.

However, no method of online transmission is completely secure.